Shipping & Returns
We currently only ship to the United Kingdom. Unfortunately, at this time we are unable to ship internationally.
We aim to process orders within 5 working days of the order being placed and payment received (except during holidays, or where indicated when placing the order).
All orders are dispatched via Royal Mail Tracked 48 Hour service (Forage Tray Subscriptions are sent 2nd class post).
Shipping is FREE on orders with a value of £19.95 or higher, or on Parcels that specify 'FREE SHIPPING INC'. For orders under £19.95, there will be a flat rate of £4.95 charged for postage and packing Royal Mail Tracked 48 Hour.
In a situation where you are not home to take delivery of your parcel AND you do not collect from your local sorting office within 18 days from attempted delivery OR notify Piggie Parcels® within 18 days from attempted delivery, your parcel may be destroyed by the sorting office. In these situations, Piggie Parcels® does NOT accept responsibility for the loss of the parcel and will not be able to offer a refund.
We want you and your piggies to be happy with your purchase from Piggie Parcels®, so if for any reason you are not, please contact us so that we may seek to resolve.
Parcels can be returned, provided they are unopened and in perfect condition, for a refund within 14 days of receipt. The buyer is responsible for all return postage costs unless the item is faulty or has been sent in error. Refund for the parcel value (excluding shipping costs) will be processed to original payment method within 14 days of receipt.
Any orders classed as customised cannot be returned.
In case the product is faulty, please notify us as soon as possible to discuss. On return, your item will be inspected before the refund to your original payment method is processed.